Too big to die?: Debating the future of cash

I've just returned from the Bank Customer Experience Summit in Chicago, where I was privileged to be on the winning team in this annual event's great debate on the question, "Is it time to kill cash?"

Despite the arrival of digital shopping and digital banking, which are to be warmly welcomed by all due to the new levels of convenience, customer experience and choice they offer consumers, especially on the mobile web, the facts demonstrate overwhelmingly that cash is both too big and too important to remove from society.